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Google CEO adds a new calendar feature at Stripe co-founder’s request - TechCrunch - While users often tag companies and CEOs with online feedback and complaints, you know you've made it when the CEO not only replies to you, but also implements the change you've asked for.



Stripe Co-founder's Request



It's not every day that a high-ranking executive at a tech giant takes the time to personally address a feature request from an individual user. However, when the co-founder of Stripe, Patrick Collison, reached out to Google CEO Sundar Pichai with a suggestion regarding Google Calendar, he was met with a surprising response.




Collison had taken to Twitter to express his frustration with the inability to view multiple calendars side by side on Google Calendar, a feature that would greatly enhance his productivity. To his delight, Pichai not only acknowledged his tweet but also promised to look into implementing the requested feature.



CEO's Response



Pichai's decision to not only respond but also take action on Collison's suggestion highlights the power of direct communication between users and company executives. It demonstrates a level of customer-centricity and responsiveness that is not commonly seen in the tech industry.




By prioritizing user feedback and actually making changes based on customer requests, Pichai sets a positive example for other CEOs and companies to follow. This level of engagement and commitment to customer satisfaction can go a long way in building trust and loyalty among users.



Technical Implementation



Following Pichai's public commitment to Collison's suggestion, Google's engineering team immediately got to work on implementing the requested feature. The technical implementation involved redesigning the calendar interface to support the display of multiple calendars side by side seamlessly.




This process required careful coordination between design, engineering, and product teams to ensure that the new feature integrated smoothly with existing functionalities within Google Calendar. The goal was to make the user experience more intuitive and user-friendly while maintaining the core functionalities of the calendar app.



User Feedback



Once the new feature was rolled out to Google Calendar users, the response from the community was overwhelmingly positive. Many users, including Collison himself, praised Google for listening to user feedback and acting swiftly to address their needs.




The ability to view multiple calendars side by side not only improved productivity for individual users like Collison but also enhanced the overall usability of Google Calendar for a wide range of users with diverse scheduling needs.



Future Collaboration



The collaborative effort between Collison and Pichai serves as a case study for how user feedback can drive meaningful change within tech companies. This successful collaboration has opened the door for future interactions between users and company executives to improve products and services.




Moving forward, it is likely that more CEOs and tech leaders will be inspired to engage directly with users and consider their feedback seriously. This approach can lead to more innovative solutions, increased customer satisfaction, and ultimately, a more loyal user base.


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